Racks of servers and networking equipment.

Information Services

Providing a wide array of platforms to manage information!

Network cables.

Application Services

Application Services delivers information systems development, integration, maintenance and assistance to any commercial off-the-shelf system including customized applications using diverse tools and platforms.

  • Oracle Federal Financials
  • Federal Payroll Tools
  • Time and Attendance/Labor Distribution
  • Procurement Information Management,
    Procurement Request Information System (PRISM)
  • Custom Application Development, Maintenance
    and Support
  • On-going hardware and software architecture standardization with emerging technologies
  • Knowledge and discipline in the System Development Lifecycle process (SDLC)
  • Expertise in handling Sensitive Personally Identifiable Information (SPII) and Personally Identifiable Information (PII)
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Customer Service Center

The ESC provides Help Desk Support 24/7/365 and is a Level 1 Service Desk Support facility. Customer Service Agents are the first point of contact for over 80,000 computer users. ESC's Customer Service Center follows the IT Infrastructure Library (ITIL) best practice guidance for IT service management. All customer service agents are certified by the Help Desk Institute in which membership is regulated by an international panel of experts in the field of technology.

Woman's fingers dialing a telephone.
Smiling man holding a laptop and standing next to servers.

Data Center Services

Data Center Services includes management of security-certified hosted servers known as the Systems Management Facility (SMF). The SMF is one of four authorized Federal Aviation Administration Enterprise Data Centers.

The Data Center provides services such as:

  • Telecommunications Services
  • Systems Administration
  • Database Administration
  • Patch Management
  • Storage Administration
  • Incident Management
  • Backup/Restoration and Disaster Recovery

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Information Systems Security

The ESC Information Systems Security (ISS) function is an Office of Management and Budget (OMB) approved shared services center for risk management, providing independent and operational security services to assist clients with achieving Federal Information Security Management Act (FISMA) compliance.

ISS is also accredited with the Third Party Assessment Organization (3PAO) which is part of the FedRAMP process.

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ESC was the first federal organization accredited as a FedRAMP 3PAO. FedRAMP represents collaboration among cybersecurity and cloud computing experts from federal agencies as well as private industry. This means that for organizations that host a cloud service information system, the organization must use a FedRAMP approved third party assessor to independently validate and verify their quality management and technical competence requirements.

Silhoutte of hands against a computer screen implying the stealing of a password.
Video editing equipment.

Media Solutions

Media Solutions offers a multitude of multi-media services: digital photography, graphic design, video production, printing, binding, mail, and distribution services. Services also include a Level 3 high-volume shredding collection and Personally Identifiable Information (PII) document destroying capability.

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Man operating a video camera. Stacks of publications.

Young business people typing on computers.

Office Automation Support

ESC's Office of Automation Support offers Level 2 desktop maintenance for personal computers, laptops, and media tablets. E-mail support is provided to the entire FAA (over 30,000 users nationwide). Automation Support services over 5,600 workstations, resolves 50% of the Level 2 calls remotely, hosts an in-house computer and printer repair shop, provides hardware and software installation, maintenance and troubleshooting, and utilizes aggressive patch management programs to ensure security of the IT infrastructure.


Three people looking over data on a three-ring binder.

Project Management Office

The Project Management Office offers credentialed practitioners who help train, mentor, evaluate and administer project tracking on-time and on-budget. This strategic competency allows projects to be completed more effectively, efficiently, and competitively.

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National Wireless Program

The National Wireless Program (NWP) was established in August of 2005 by the FAA to provide best in government life-cycle management of cellular and satellite devices. The NWPO helps manage and simplify the ever growing mobile connected workforce and provides cost savings while dramatically reducing the total cost of ownership to Federal Government Agencies. The NWP currently manages an inventory of more than 21,000 wireless devices.

  • Contract & funding management
  • Invoice & dispute management
  • Procurement & provisioning of smartphones & media tablets (iOS, Android, BlackBerry, Windows), cellphones, MiFi devices, data cards, M2M & satellite
  • Device setup & bar coding
  • Pre-packaging & distribution/shipping
  • Inventory management
  • Usage & optimization management
  • End of life re-cycling/disposal
  • Service desk for End-User support
  • Executive 'White Glove' services

ESC Customers


Contact NWP

Customer Support Phone Number
(405) 954-5408

Customer Support Email Address
9-NATL-Wireless-Program@faa.gov

Address

Federal Aviation Administration
Mike Monroney Aeronautical Center
Attention: National Wireless Program
MPB Room 263
6500 S. MacArthur Blvd.
Oklahoma City, OK 73169