National Wireless Program
Welcome to the new National Wireless Program (NWP) website.
- "Hot Topics" will bring you the latest NWP news to keep you informed about what’s going on.
- "Request Forms" will list all the available automated request forms, more will be added soon.
- "FAQ" is being developed to provide answers to many of your questions. If you have any questions, send them to the NWP by clicking on the “Contact NWP” tab.
- "Reports" will list the LOB Usage and Inventory Reports link, more will be added soon.
For quick access click on the images below:
Safety While Driving
"Federal Employees shall not engage in text messaging (a) while driving GOV, or driving POV while on official business, or (b) when using electronic equipment supplied by the Government while driving." Per Executive Order 13513
Hot Topics
IMPORTANT CHANGE COMING SOON!
Apple recently announced a new initiative to reduce environmental waste. Headphones and the charging brick will no longer be included in the box starting with the release of iPhone 12. The iPhone SE, XR, 11, and 11 Pro models will also be sent without headphones and the charging brick once the current stock is depleted. As new devices are acquired by NWP it is not possible to foresee when the upcoming change will affect the stock received. During the transition phase it is possible NWP receives some devices still containing the accessories included and some devices without the accessories.
Please note NWP does not purchase accessories from the carriers. All accessories must be purchased through your organization. Please contact your purchase card holder and follow your organization’s guidance on purchase requests.
***NWP Address Change!!***
ATTENTION: As of 8/29/2019 NWP will have a new address:
Federal Aviation Administration
Mike Monroney Aeronautical Center
Attention: National Wireless Program
6500 S. MacArthur Blvd.
ARB Room 212A
Oklahoma City, OK 73169
iOS 11 Issue with Punctuation
There has been a discovery with the newer iOS (any iOS 11). The iOS 11 is not approved by the FAA to upgrade yet, but some users are getting newer phones with iOS 11.
If someone has a name with a punctuation in it, i.e. O'Connor. You need to turn off Smart Punctuation.
For iOS users go to:
- -Settings
- -General
- -Keyboard
- -Smart Punctuation
- -OFF
Without performing this, you will not be able to get enrolled. This is something Apple added in the newer iOS.
Do not add cellular devices received from NWP into AITS
NWP Property submits the AITS upload information to the AITS Help Desk each month for auto-upload. Each device is submitted with the AITS property information listed in the request form given through REMEDY by the requestor. This review and verification process may take up to 2 months. If you do not see the device posted to your property inventory within 3 months of receipt please call the NWP Customer Service Center at 405-954-5408. If there are further questions, you can email the NWP directly at 9-NATL-Wireless-Program@faa.gov
National Wireless is continually striving to improve our support to customers. Your feedback is a valuable tool in assisting us in that endeavor. Please contact us if you see an area on the website you feel can be improved or clarified. Contact NWP.
Request Forms
MSC approval is required for ALL wireless requests. This includes iPhones, iPads, Cellular Phones, Datacard’s, Satellite phones and International Features requests.
Click on the " ? " for more information about each form.
Activation or Reactivation Form...
Activate a
Replacement wireless device.
?
Use this form only to request the NWP to activate a Replacement wireless device. Do not submit until you receive your new device.
Reactivate a device that has been suspended or cancelled.
?
Use this form only to request the NWP to reactivate a device that has been suspended or cancelled. Note: any wireless device that has been cancelled longer than 30 days cannot be reassigned the same wireless number.
Area Code – Number Change Form...
Change an existing phone number to a new number.
?
Change an existing phone number to a new number, e.g. you want a new area code.
Bulk Order Form...
Order 2 or more devices.
?
Cancellation Form or Suspension Form...
Cancel wireless Services to a device.
?
Suspend a number temporarily if device is lost or stolen.
?
Use this form to request the NWP to suspend wireless services to a device if your device is lost or stolen. Suspension only suspends the number which can be added back anytime or after a period of time the number is automatically added back.
Equipment Swap Form...
Move phone number from current device to device on hand.
?
Use this form only to request the NWP to switch one device to another device you have on hand. (Example: move my phone number from my current device to an extra device we have in the office. The devices must be for the same carrier to complete the swap (Verizon to Verizon, etc.))
International Features (Add or Cancel) Form...
Add/Cancel International coverage to your device.
?
Use this form only to request the NWP to add or cancel International coverage to your existing device. Please do not use this form to request a new device. If traveling internationally, your Mobility Services Coordinator (MSC) should consult with ASH to see if the country is a "Country of Interest", if it is, a loaner device is required and the MSC should follow their Rules and Responsibilities.
Mass Inventory Change Form...
Request Inventory Change for 2 or more devices.
?
New Line Form...
Order a new line.
?
Use this form only to request the NWP to order a new device from the desired carrier.
New Line of Service on an Existing Device...
Assign a new phone number to your existing device.
?
Use this form only to request the NWP to establish new service on a device you have on hand. (Example: This is a device you have that does not have active service on it and you want to have a new number assigned to it).
Porting Form...
Switch carriers, order a new device from a different carrier, keep your current phone number.
?
Use this form only to request the NWP to change your wireless service from one cellular phone carrier to another cellular phone carrier, but keep your current cellular number. Porting will require the ordering of a new device. (Example: You currently have the phone number 123-456-7890 with Verizon, but AT&T has better coverage, so you would like to change to AT&T and keep your number 123-456-7890.)
Replacement Form...
Order a replacement for a device from the same carrier.
?
Use this form only to request the NWP to order a replacement device for an existing user. (Example: currently have device with the carrier, would like a new device with the same number and carrier.)
Troubleshooting Form...
Report an error or issue you are having with your device.
User Name Change Form...
Change the user’s name to a new user for an assigned device.
?
Use this form only to request the NWP to change the user of an assigned device. (Example: change user from Jon Doe to Jane Smith. Device phone number stays the same. – Device must be reset to factory settings to erase previous user’s personal information and settings)
Voice Mail Password Reset...
To reset the voice mail password for your phone.
Frequently Asked Questions
Click on each question below to expand and contract additional information. Additional FAQs will be added soon, please continue to check for updates.
FAA employees who use government provided devices are not authorized to contact the wireless carriers directly. The NWP manages the carrier accounts for the FAA wireless users and is the only authorized party able to make changes on these accounts. If you have a specific request there are several NWP forms available to users either on our website or by calling the NWP Help Desk at 405-954-5408. If there are further questions, you can email the NWP directly by selecting “Contact NWP”.
Although the data plans with carriers are labeled as unlimited, many users experience their data throttled (slowing) down. Throttling occurs when a device reaches a monthly usage of 5 GB. This includes devices like MiFi’s, datacards and hotspots on cellular iPads and iPhones. To conserve data usage only use when necessary and make sure data is off when not in use. If possible use WiFi when available. The carriers began throttling down plans regardless of an unlimited plan. There are possible solutions with Verizon by increasing monthly GB usage, but be aware these plans come with an additional monthly cost. If there are further questions, select the “Contact NWP” to email questions directly to the NWP or call the NWP Help Desk at 405-954-5408.
No. It is the customer’s responsibility to submit a Cancellation form located on the NWP website: HERE. If the form is not submitted, your organization will continue to be charged for the datacard. Remember, you can submit a replacement request for your datacard. If you can’t or are unable to find the wireless number assigned to your device you can submit your request with the IMEI/MEID number.
Not all services are available using online request forms. Select the forms section to see what services are available online at the NWP website: HERE If you need services that are not listed in the eight online forms, call the NWP Help Desk at 405-954-5408.
Authorized devices now include the iPhone 7, iPhone 7 Plus and cellular iPad Pro 9.7, in 32 GB, 128 GB or 256 GB, or the iPhone SE, in 16 GB and 64 GB.
Formal Notice:
The BlackBerry Enterprise Server (BES) that supports all FAA BlackBerry devices is no longer in service as of December 30, 2016.
The NWP has been working with the Mobility Service Coordinators (MSC’s) in each Line of Business (LOB) to transition their BlackBerry device to an iPhone device. You must contact your Mobility Service Coordinator (MSC) to request a new device or cancel your device if it is no longer required. You will be able to stay with your existing carrier and keep your existing phone number. As of December 30, 2016, all BlackBerrys have stopped receiving FAA email, calendar, and contacts. It is highly recommended that you replace your Blackberry with an iPhone (Click Here for Replacement Form).
- If you have any questions or concerns please contact the National Wireless helpdesk here. We are sorry for any inconvenience this may cause you, however, NWP hopes to create a smooth transition of your cellular device.
- The list of MSC’s for each LOB can be found
here.
- Please ensure devices are returned to NWP for disposal. Disposal guidance can be found here.
Property Question’s:
Please do not add cellular devices to AITS. NWP Property submits the AITS upload information to the AITS Help Desk at the end of each month for auto-upload. Each device is submitted with the AITS Property information listed in the request form given through REMEDY by the requestor. This review and verification process may take up to 2 months. If you do not see this device posted to your property inventory within 3 months of receipt please call the NWP Help Desk at 405-954-5408. If there are further questions, you can email the NWP directly by selecting “Contact NWP”.
NWP has been working to streamline the AITS upload process for customers. All active cost centers have recently had “ADM” added to their Location ID and “EQUIP” added to their Facility Type in AITS. NWP will soon implement a new standard practice of auto-uploading all new devices to the ADM/EQUIP. This will ensure all devices are sent to a standard location each and every time. The delegates/custodian can either choose to leave the devices in their ADM/EQUIP or they can adjust to a Location ID of their choosing. This will eliminate the most common error we encounter with users not knowing their property information beyond their cost center.
NWP Disposal cannot accept any device without first physically verifying the device shipped matches the device listed on the transfer form. All shipments are kept in a locked secured room until processing. Please note that you can always verify the tracking number of the shipment to confirm it has been received by NWP Disposal. For inventory purposes you can indicate that it has been shipped and is pending transfer. This will not impede your inventory.
Click to view the Authorized Device List
To help our wireless users/customers be better informed, the NWP has added information on Authorized wireless devices to our website for faster review. Select the Request Forms tab on the left of the NWP website. There is a link near the top of the forms page that displays the Authorized Device List. These include cell phones, Mifi’s, Smartphones and cellular iPad’s, which include GB size for smartphone and cellular iPad devices.
A selected device when requested may not always be available, which in that case, an NWP representative will contact you for an acceptable replacement.
When a device is ordered, it is ordered for the individual listed in the Inventory Information section of the request form. That individual is assigned to that device. Do not swap a device once it is ordered/shipped to you. If you do, NWP records will show incorrect information. If you need to change the user for a device, submit a User Name Change form, once the new device has been activated.
Yes, if the correct settings are enabled. Under the settings, go to Cellular and Cellular Data Options. Enable LTE Voice and Data, if they are not selected. This allows you to connect to your hot spot on your phone, while talking on the phone. NWP tested both carriers and as long as LTE voice and data are selected on your phone then you will not lose your hot spot while making a call.
If you are relocating and changing LOB’s you can keep your device with your management's approval. NWP can move the device to the new LOB and/or change the phone number. Contact your MSC here for further information.
If you have a personal iPhone or iPad, you’ve no doubt seen the prompts from Apple to install the newest version of the iOS. And no doubt, you’ve gone ahead with the installation at your earliest convenience.
But, if you have an FAA-issued iPhone or iPad, it’s critical that you do not install new versions of the iOS until you have been approved to do so by AIT.
In current testing of the latest Beta version of iOS 11, the following issues were identified:
- Lync 2010 cannot run on iOS 11
- Skype will install but will NOT connect
- Devices running iOS 11 cannot connect to FAA Employee Wi-Fi
Your FAA-issued iPhone or iPad has been configured to comply with the FAA’s security standards in order to protect you and the agency from cyber threats. AIT thoroughly tests each and every iOS update to ensure it is compliant. Installing the update before AIT has given the green light opens you and the agency up to a wide range of vulnerabilities.
When can you install the new version?
AIT will notify personnel with an FAA-issued iPhone or iPad directly, by email and/or by a notification sent directly to the iPhone or iPad from the FAA’s Mobile Device Management (MDM) service.
The message will say something like “iOS X.X Mobile Device Upgrade for iPhone/iPad is Now Approved for Installation” and will include installation instructions. Once you receive this message, it will be safe for you to install the new version.
When you receive the notification on your device, the message will appear as a pop-up and will only be displayed briefly. However, it will remain in your device’s “notifications” area until you clear it. To view and/or clear the notifications on your iPad or iPhone:
- Unlock your mobile device
- Swipe down the screen with one finger
- Tap the “Notifications” button on the right
Do you have questions?
For questions or issues, please contact the MyIT Service Center at 1-844-FAA-MyIT (322-6948) or via e-mail at helpdesk@FAA.gov. Representatives are standing by 24 hours a day, 7 days a week to assist you.
Have you ever needed to ACTIVATE a wireless device but didn’t know what to do?
There is now a form on the website to request an activation or reactivation of a device. CLICK HERE to go to the Request Forms page.
Remember: New lines should be active upon receipt. A wireless device that is being replaced or ported cannot be activated until you receive it. Upon receipt, contact the NWP Help Desk and request an activation ticket be opened.
How can I have my device REACTIVATED?
Reactivation forms must be submitted by the Mobility Services Coordinator (for AFN, ARP and ATO organizations) and/or Manager.
Do you know when to cancel your line of service (phone number)?
If you order a replacement phone or port your phone number from a different carrier, do NOT submit a Cancellation form. You will keep your existing number. No action is needed on your part. Only submit a Cancellation form if you no longer want to keep your phone number. If your device is lost or stolen, submit the Suspension form above. Suspension only suspends the number which can be added back anytime or after a period of time the number is automatically added back.
Disposal & Recycling
All old, obsolete devices, or damaged (cell phones, BlackBerrys, cellular iPads, iPhones, datacards, MiFi’s) must be returned to the NWP to be recycled in an environmentally friendly manner.
Unrequired wireless devices must be transferred from the site to the National Wireless Program (NWP) office in lieu of reporting devices as excess. You can refer to FAA Reutilization and Disposition Process and Procedure Guide October 2020 – Cell Phones and Other Wireless Devices, pages 39-41, for more information on the process for reporting and transferring unrequired wireless devices to the NWP.
Prior to shipping to the NWP, clear the device and reset it to the original manufacturer’s settings. To reset your device, please refer to the user’s manual as it provides instructions for resetting/wiping the device. If you do not have the user's manual, refer to the carrier’s website. Most carrier websites have the device user manual.
Device Disposal Guidance
You may ship using which ever method your organization prefers. Shipping cost is covered by your organization. Please note FedEx guidance or USPS guidance 349.222 on shipping Lithium-ion batteries.
Please ensure you have completed a Cancellation Form found on NWP website for all datacards/Mifi’s and for phones not getting a replacement/upgrade.
Informational Resources
Reports on KSN
Inventory Reports/Usage Reports click HERE.
To request access to these reports, please click "Contact NWP" and send an email to NWP Customer Support.
National Wireless Program
The National Wireless Program (NWP) was established in August of 2005 by the FAA to provide best in government life-cycle management of cellular and satellite devices. The NWPO helps manage and simplify the ever growing mobile connected workforce and provides cost savings while dramatically reducing the total cost of ownership to Federal Government Agencies. The NWP currently manages an inventory of more than 21,000 wireless devices.
- Contract & funding management
- Invoice & dispute management
- Procurement & provisioning of smartphones & media tablets (iOS, Android, Windows), cellphones, MiFi devices, data cards, M2M & satellite
- Device setup & bar coding
- Pre-packaging & distribution/shipping
- Inventory management
- Usage & optimization management
- End of life re-cycling/disposal
- Service desk for End-User support
- Executive 'White Glove' services
