Cell phone sending a signal all over the city.

   National Wireless Program

Managing and simplifying the ever growing federal mobile connected workforce.

National Wireless Program

Welcome to the new National Wireless Program (NWP) website.

  • "Hot Topics" will bring you the latest NWP news to keep you informed about what’s going on.
  • "Request Forms" will list all the available automated request forms, more will be added soon.
  • "FAQ" is being developed to provide answers to many of your questions. If you have any questions, send them to the NWP by clicking on the “Contact NWP” tab.
  • "Reports" will list the LOB Usage and Inventory Reports link, more will be added soon.

For quick access click on the images below:

Hot TopicsRequest FormsFAQsReports

Safety While Driving
"Federal Employees shall not engage in text messaging (a) while driving GOV, or driving POV while on official business, or (b) when using electronic equipment supplied by the Government while driving." Per Executive Order 13513

Hot Topics


Apple recently announced a new initiative to reduce environmental waste. Headphones and the charging brick will no longer be included in the box starting with the release of iPhone 12. The iPhone SE, XR, 11, and 11 Pro models will also be sent without headphones and the charging brick once the current stock is depleted. As new devices are acquired by NWP it is not possible to foresee when the upcoming change will affect the stock received. During the transition phase it is possible NWP receives some devices still containing the accessories included and some devices without the accessories.
Please note NWP does not purchase accessories from the carriers. All accessories must be purchased through your organization. Please contact your purchase card holder and follow your organization’s guidance on purchase requests.

***NWP Address Change!!***

ATTENTION: As of 8/29/2019 NWP will have a new address:

Federal Aviation Administration
Mike Monroney Aeronautical Center
Attention: National Wireless Program
6500 S. MacArthur Blvd.
ARB Room 212A
Oklahoma City, OK 73169

iOS 11 Issue with Punctuation

There has been a discovery with the newer iOS (any iOS 11). The iOS 11 is not approved by the FAA to upgrade yet, but some users are getting newer phones with iOS 11. If someone has a name with a punctuation in it, i.e. O'Connor. You need to turn off Smart Punctuation. For iOS users go to:

  • -Settings
  •      -General
  •           -Keyboard
  •                -Smart Punctuation
  •                     -OFF
Without performing this, you will not be able to get enrolled. This is something Apple added in the newer iOS.

Do not add cellular devices received from NWP into AITS

NWP Property submits the AITS upload information to the AITS Help Desk each month for auto-upload. Each device is submitted with the AITS property information listed in the request form given through REMEDY by the requestor. This review and verification process may take up to 2 months. If you do not see the device posted to your property inventory within 3 months of receipt please call the NWP Customer Service Center at 405-954-5408. If there are further questions, you can email the NWP directly at 9-NATL-Wireless-Program@faa.gov

National Wireless is continually striving to improve our support to customers. Your feedback is a valuable tool in assisting us in that endeavor. Please contact us if you see an area on the website you feel can be improved or clarified. Contact NWP.

Multi-colored forms.

Attention ATO Employees
***Click Here***
to Request a Device

Request Forms

MSC approval is required for ALL wireless requests. This includes iPhones, iPads, Cellular Phones, Datacard’s, Satellite phones and International Features requests.

Click on the " ? " for more information about each form.

Activation or Reactivation Form...

Activate a Replacement wireless device. ?
Reactivate a device that has been suspended or cancelled. ?

Area Code – Number Change Form...

Change an existing phone number to a new number. ?

Bulk Order Form...

Order 2 or more devices. ?

Cancellation Form or Suspension Form...

Cancel wireless Services to a device. ?
Suspend a number temporarily if device is lost or stolen. ?

Equipment Swap Form...

Move phone number from current device to device on hand. ?

International Features (Add or Cancel) Form...

Add/Cancel International coverage to your device. ?

Mass Inventory Change Form...

Request Inventory Change for 2 or more devices. ?

New Line Form...

Order a new line. ?

New Line of Service on an Existing Device...

Assign a new phone number to your existing device. ?

Porting Form...

Switch carriers, order a new device from a different carrier, keep your current phone number. ?

Replacement Form...

Order a replacement for a device from the same carrier. ?

Troubleshooting Form...

Report an error or issue you are having with your device.

User Name Change Form...

Change the user’s name to a new user for an assigned device. ?

Voice Mail Password Reset...

To reset the voice mail password for your phone.

Frequently Asked Questions

Click on each question below to expand and contract additional information. Additional FAQs will be added soon, please continue to check for updates.

Why can’t NWP wireless users contact the carrier directly?...

Why has my MiFi data slowed down?...

When I request a new datacard (MiFi, datacard, etc.), does the National Wireless Program automatically cancel the number of the old datacard?...

What if I cannot find a form for a request?...

Are the iPhone 7 and cellular iPad 9.7 Authorized?...

Is my BlackBerry device still supported?...

Property Question’s:

    Do I need to upload my cellular device to AITS?...

    What changes have been made to the NWP Property Auto Upload?...

    Why hasn’t my AITS transfer of disposal devices been accepted?...

How can I know which devices are authorized for NWP to order?...

Why can't you swap ordered devices?...

Where is a list of current authorized wireless devices?...

Does the hotspot work while I am talking on the phone?...

Can I keep my wireless device if I change LOB’s?...

Can I install a new version of iOS on my FAA iPhone/iPad Mobile Device?...

How do I Activate or Reactivate a wireless device?...

When do I cancel my line of service (phone number)?...

Cell Phones in Trash Can

Disposal & Recycling

All old, obsolete devices, or damaged (cell phones, BlackBerrys, cellular iPads, iPhones, datacards, MiFi’s) must be returned to the NWP to be recycled in an environmentally friendly manner.

Unrequired wireless devices must be transferred from the site to the National Wireless Program (NWP) office in lieu of reporting devices as excess. You can refer to FAA Reutilization and Disposition Process and Procedure Guide October 2020 – Cell Phones and Other Wireless Devices, pages 39-41, for more information on the process for reporting and transferring unrequired wireless devices to the NWP.

Prior to shipping to the NWP, clear the device and reset it to the original manufacturer’s settings. To reset your device, please refer to the user’s manual as it provides instructions for resetting/wiping the device. If you do not have the user's manual, refer to the carrier’s website. Most carrier websites have the device user manual.

Device Disposal Guidance

You may ship using which ever method your organization prefers. Shipping cost is covered by your organization. Please note FedEx guidance or USPS guidance 349.222 on shipping Lithium-ion batteries.

Please ensure you have completed a Cancellation Form found on NWP website for all datacards/Mifi’s and for phones not getting a replacement/upgrade.

Informational Resources


Reports on KSN

Inventory Reports/Usage Reports click HERE.

To request access to these reports, please click "Contact NWP" and send an email to NWP Customer Support.

People answering phones.

Contact NWP

Customer Support Phone Number
(405) 954-5408

Customer Support Email Address


Federal Aviation Administration
Mike Monroney Aeronautical Center
Attention: National Wireless Program
ARB Room 212A
6500 S. MacArthur Blvd.
Oklahoma City, OK 73169

National Wireless Program

The National Wireless Program (NWP) was established in August of 2005 by the FAA to provide best in government life-cycle management of cellular and satellite devices. The NWPO helps manage and simplify the ever growing mobile connected workforce and provides cost savings while dramatically reducing the total cost of ownership to Federal Government Agencies. The NWP currently manages an inventory of more than 21,000 wireless devices.

  • Contract & funding management
  • Invoice & dispute management
  • Procurement & provisioning of smartphones & media tablets (iOS, Android, Windows), cellphones, MiFi devices, data cards, M2M & satellite
  • Device setup & bar coding
  • Pre-packaging & distribution/shipping
  • Inventory management
  • Usage & optimization management
  • End of life re-cycling/disposal
  • Service desk for End-User support
  • Executive 'White Glove' services